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Furniture Town Plus

Los Angeles - (818) 245-8444
Glendale - (818) 245-8450

Delivery, Shipping, Pick-up and Return Policies Information

Furniture Town Plus only provides local delivery for up to 60 miles from store location in Los Angeles California(90039). No Shipping avaiable outside this location.

We do stock some products at the store location, but most products must be ordered. Ordered products will be available within 4-10 days. Please contact us for products availability and/or time for availability.

White Glove Delivery Service

Delivery service is available for up to 60 miles only from our store location. Delivery service includes unpacking, assembly, and set-up of furniture to your room of choice. Service also includes removal and disposal of all debris from packaging material.

Delivery Charge Rate within 60 Miles

Delivery Charge will be applied at the time of check-out in the shopping cart. All Deliveries include unpacking and Set-up but must require easy access to deliver all merchandise. Please notify us of any stairways or small access areas that may be an issue. Prices do not include the removal of any doors or removal of any previous furniture to complete delivery. For rescheduling or canceling a delivery, we must be notified 48 hours before delivery date. A redelivery fee may be assessed in the event we have not received proper notification.

  • Within 30 miles of our store: $79
  • Within 60 miles of our store: $149

Preparing For Delivery

We will need you to have the room cleared beforehand so that we can work effectively. If you have any concerns with doorways and tight spaces being an issue to get the furniture into your home, you can contact us and we will gladly try to find a solution on how we can it in. There is no guarantee that the furniture you're interested in will fit in the space you like, so please measure furniture’s dimensions to see if they will fit through doorways and fit in the desired location before purchase.

Scheduling Deliveries

We do stock products at the store location, as well as to products that must be ordered. Therefore once we have all merchandise for orders available, we will contact you to schedule a delivery date and a 2-4 hour time window. We will give you a call the day before your delivery date to confirm your delivery availability. We will be able to deliver your furniture every day of the week except Sundays. Due to the customer's route, location and merchandise ordered, we cannot take any request for morning or night deliveries.

Store Location Pick-Ups

Items ordered as pickup will require assembly by customer. Customer will be notified by email when purchased items are available for pick-up. Pick-ups are available at store location every day of the week except for Sunday, between 11:00 am and 6:00 pm.

Defective or Damaged Merchandise

Before you sign that you have received all merchandise in good condition, please inspect all materials of furniture for damaged, defects or imperfections that may occur before or during delivery. If there is some issue with your furniture is not in good condition, we will do our best to fix the issue or replace it.

Return Policy

Customer must contact Customer Service to authorize a return.

Items can only be returned within 3 days after delivery. A restocking fee of 20%, the delivery charge is non-refundable, and pick-up charge will be applied to all returns.

After return items have been received, credit card purchase refund will be issued within 3 business days depending on bank’s processing time. Cash purchase refunds will be mailed within 3 business days.

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